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BARRIERS TO HEALTH CARE

Hispanics in South Carolina face many barriers to health care, which include language, lack of transportation, geographic inaccessibility, and financial constraints. Similarly, substance abuse, other health risk behaviors (e.g. smoking, dietary practices), and the occupational hazards of migrant work add to the risk of disability and chronic illness.

Linguistic/Cultural Barriers

Health belief systems and attitudes toward provider-patient relationships are significant factors in predicting a Hispanic consumer’s successful health care experience.

The Hispanic population in South Carolina has rapidly surpassed the public health care system’s preparedness to adequately serve these health care consumers. The critical shortage of bilingual and bicultural health care providers as well as a critical shortage of trained interpreters requires collaborative solutions in addressing this problem. The targeting of three rural counties combined with the Hispanic growth in South Carolina’s rural areas make the experiences and lessons learned by this project applicable across the state and to other rural areas throughout the United States·

 

The Consumer: Hispanics are disproportionately affected by certain health problems.

Many Hispanics share common risks.

  • Low levels of education (which leads to low paying jobs and high rates of poverty)
  • Language barrier
    * Not even knowing the services exist
    * Delay in making an appointment because of the difficulty communicating
    * Going to the clinic without the necessary documents
    * Misunderstanding about the time, date, and location of appointments
    * Late for appointments because of difficulty communicating with staff
    * Limited medical interview and examination
    * Unnecessary or inaccurate tests due to miscommunication
    * Lack of physical or psychological preparation for tests and procedures
    * Not compliance with a treatment plan from lack of understanding
  • Lack of transportation
  • Geographic inaccessibility
  • Financial constraints
  • Substance abuse
  • Other health risk behaviors (e.g. smoking, dietary practices)
  • Occupational hazards of migrant work
  • Lack health insurance2. Many Hispanics distrust the healthcare system.
  • Cultural differences
  • Limited knowledge of healthcare system
  • Immigration status

NOTE: Language differences, lack of access to health care, and limited knowledge of service, among other things, prevent adequate and early identification of disabilities and serious illness, exacerbating the problem faced by Hispanic families.

 


· The Provider: Besides language barriers, difficulties with Hispanic patient compliance can be traced to culturally determined concepts of illness and treatment. In other words, misuse, non-use, and underuse of health care facilities is not merely a question of access; communication between provider and consumer is much more than language proficiency.

  1. Understanding the processes of Hispanic communication will impact the effectiveness as much as the words used. i.e. Using colloquialisms slang and simple language appropriately will improve the usefulness of the information to the Hispanic patient.
  2. Providers need to align biomedical treatment with the patient’s cultural medical model.
  3. Some experts call for deeper history-taking from patients and a more reciprocal relationship between provider and consumer, where the consumer is a partner in the health achieving effort.
  4. Cultural sensitivity is a means of showing respect and appreciation; on the other hand, lack of this sensitivity may give the impression to the consumer that he/she is seen by the provider only in instrumental terms.
    NOTE: Enhancement of cultural competency of health care workers should increase the consumer’s knowledge of the health care system and increase their access to and a willingness to accept health careChallenges: There are specific barriers to healthcare which call for the improvement of cross-cultural provider/consumer relationship.·

Specific barriers on the Providers’ Side

  1. Shortage of bilingual and bicultural healthcare providers
  2. Shortage of trained interpreters at the healthcare centers
  3. Limited education/promotion and accessibility ·

Specific barriers on the Consumers’ Side

  1. Lack of urgency on healthcare issues, both proactive and reactive
  2. Language/cultural differences
  3. Lack of understanding of the healthcare delivery system
  4. Lack of access to healthcare – e.g. health insurance, transportation and financial constraints